In response to a surge in persistent complaints against the Capital Development Authority (CDA), Wafaqi Mohtasib Mr. Ejaz Ahmad Qureshi has taken a proactive step by forming an inspection team. The team, comprising Senior Advisor Ahmad Farooq, Deputy Advisor Pervez Haleem, and Senior Investigation Officer Mr. Adnan Ahmad, has been tasked with visiting the Central Directorate of CDA to assess the status of its service delivery arrangements and recommend remedial measures.
Complaints Received by Wafaqi Mohtasib
The complaints, which have been flooding in, primarily focus on issues such as the traffic chaos resulting from the expansion work on Park Road and Islamabad Expressway, deteriorating road and street conditions, a faulty sewerage system, delayed payments to contractors, substandard construction of infrastructure, and the procrastination in disbursing pension and retirement benefits to CDA workers.
The Inspection Team recently held discussions with Chairman CDA Capt (Rtd) Anwar Ul Haq and other top executives of the civic body. Their aim was to gain firsthand knowledge about the grievances and collaborate on devising effective solutions to address public complaints. During their visit, the team explored various sections of the CDA Directorate, including the One Window Facilitation Desk, engaging with residents seeking redressal for their concerns.
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The observations made by the team highlighted the significant challenges faced by the public due to undue delays in the completion of construction projects. To address this issue, the Inspection Team recommended that CDA authorities establish clear timeframes for the conclusion of ongoing projects. Additionally, they urged the concerned authorities to streamline the process of issuing completion and transfer letters, proposing a timeline of 45 days for completion and 30 days for addressing objections, if any.
The Inspection Team’s intervention is a proactive move towards improving the service delivery and overall efficiency of the Capital Development Authority. By identifying and addressing the root causes of public grievances, the initiative aims to enhance transparency, accountability, and timely resolution of issues affecting the citizens of Islamabad. The collaboration between Wafaqi Mohtasib and CDA demonstrates a commitment to fostering a responsive and accountable civic administration.