In response to an increasing volume of persistent complaints against the Capital Development Authority (CDA), Wafaqi Mohtasib Ejaz Ahmad Qureshi has taken proactive steps to address the concerns of the public. Wafaqi Mohtasib forms inspection team to assess the service delivery arrangements of the civic body and recommend remedial measures to enhance its efficiency and responsiveness.
Wafaqi Mohtasib Forms Inspection Team
The inspection team convened with Chairman CDA, Captain (Rtd) Anwar Ul Haq, and other key executives of the civic body to gain first-hand insight into the nature of complaints and to explore various strategies for the prompt resolution of these issues. During the visit, the team toured various sections of the CDA Directorate, including the One Window Facilitation Desk, and engaged with residents who had sought assistance for their grievances.
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Addressing Construction Delays
One of the observations made by the inspection team was the considerable delay in the completion of construction projects, causing inconvenience to the public. In response, the team recommended that the CDA establish clear timelines for the completion of ongoing projects. Furthermore, they advised CDA authorities to ensure that the process of issuing completion and transfer letters is concluded within 45 days, and any objections should be raised and resolved within 30 days.
In a significant directive, the inspection team emphasized that no officer below the rank of BS-19 should represent the CDA in the investigation process conducted by Wafaqi Mohtasib, ensuring that the highest level of authority is involved in addressing complaints.
Common Complaints and Concerns
The complaints against the CDA, which prompted this investigation, encompass a variety of issues, including:
- Traffic congestion stemming from CDA’s expansion work on Park Road and Islamabad Expressway.
- Deteriorating conditions of roads and streets.
- Problems related to the sewerage system.
- Delayed payments to contractors.
- Substandard construction of infrastructure.
- Delays in the disbursement of pension and retirement benefits to CDA workers.
Enhanced Digital Services and Infrastructure Developments
Before the inspection, CDA’s member (IT) provided an overview of the CDA Management Information System (MIS), highlighting its full functionality and the availability of online services to customers. Notably, all aspects of the sale and purchase of CDA land have been successfully digitized, streamlining processes for the public.
Additionally, it was revealed that CDA is actively working to introduce an auto parking facility within its jurisdiction to address chronic parking issues. Moreover, a significant improvement for commuters is on the horizon, with 160 electric buses being added to the fleet of Metro buses.
The formation of the inspection team and the subsequent recommendations are expected to play a pivotal role in enhancing the service quality and responsiveness of the CDA, with a focus on addressing the longstanding concerns of the residents of the federal capital. The commitment to efficient governance and prompt complaint resolution remains at the forefront of these efforts.